Refund & Return Policy

Return window

This section will state the return window, when it starts, and the condition an item must be in to qualify.

⚠️ No number is stated here on purpose. A return window is a commercial commitment, it is quoted back by customers, and it must match what the returns integration is configured to enforce (I4) — a page promising 30 days over a system configured for 15 creates a dispute the business loses.

Hygiene exclusions

Intimate apparel carries hygiene restrictions that a general returns policy does not. This section must state precisely which items are non-returnable once the hygiene seal is broken, because it is the single most common source of returns disputes in this category.

This page carries provisional copy written to build and test the page. It is not legal advice, it has not been reviewed by counsel, and it states no commitment the business has actually made. It must be replaced before launch (see S10.7).

Refund timing

This section will state when a refund is issued and how long it takes to appear, by payment method.